Chinese electric automaker BYD has launched a 24/7 roadside assistance program across Australia, linking up with the country’s main motoring groups.
The new roadside assistance program is partnered with Australia’s largest roadside assistance provider, Australian Motoring Services (AMS), a joint venture between Australia’s major motoring clubs, NRMA, RACV, RACQ, RAA, and RACT.
BYD’s roadside assistance program will cover a wide range of incidents including flat batteries, tyre changes, towing services, and more.
“Our focus is on delivering peace of mind to every BYD driver,” said Stephen Collins, COO of BYD Australia. “While our vehicles are built for reliability, we understand how important it is to have trusted support available, just in case.”
The move builds off BYD’s recent decision to reclaim control of its sales distribution centres in Australia and boost its dealer network.
“This is one of a number of initiatives we’re implementing to strengthen the customer’s experience, along with tripling our dealer network and doubling the size of our customer service team,” Collins said.
Customers who purchase a new BYD vehicle from July 22, 2025, will automatically receive a complementary 12-month Roadside Assistance membership, with options to renew annually.
“As more Australians choose electric vehicles, having the right support systems in place is critical,” said Rebecca Stenhouse, CEO of AMS.
“This partnership brings together BYD’s innovation and our national service capability to ensure drivers can travel with confidence. Our teams are experienced, well-equipped, and ready to respond – whether it’s a flat tyre, a battery issue, or something more complex.”
Joshua S. Hill is a Melbourne-based journalist who has been writing about climate change, clean technology, and electric vehicles for over 15 years. He has been reporting on electric vehicles and clean technologies for Renew Economy and The Driven since 2012. His preferred mode of transport is his feet.
